About these terms
These terms apply when you use the Sim Club website, book or attend a session at the Sim Club Academy, or use the Sim Club app. They form an agreement between you and Sim Club LA ("Sim Club," "we," "us"). By booking a session or creating an account, you agree to them. Please also read our Privacy Policy, which explains how we handle your information.
You must be 18 or older to book for yourself. A parent or guardian books for, and accepts these terms on behalf of, any junior under 18, and is responsible for that junior's use of the Academy.
Bookings and payment
- Sessions are booked online, by phone, or directly with your coach, and are confirmed by email.
- Prices are in US dollars and are shown before you pay. Payment is taken when you book, through our booking and payments provider, Mindbody. If you choose to save a card, it is stored by that provider, not by Sim Club.
- Session packages and gift cards are used as described at the time of purchase. Unless stated otherwise at purchase, they are personal to the buyer and cannot be exchanged for cash, except where the law requires.
- We may change our prices from time to time. A change will not affect a session you have already booked and paid for.
- Please check your booking details. If something looks wrong, call us at (818) 312-5327 and we will put it right.
Cancellations and rescheduling
Your coach holds the time for you, so we ask for notice when plans change.
- 72 hours or more before your session: you can cancel or reschedule at no charge.
- Inside 72 hours, or if you do not attend: the session is charged in full, or counted as used if it was part of a package.
- If we need to cancel (for example, if your coach is unwell or the facility is unavailable), we will offer you a new time or a full refund for that session.
To cancel or reschedule, call (818) 312-5327, email info@simclub.com, or contact your coach directly.
Safety and your waiver
Golf involves swinging clubs and striking balls at speed, and some of our training uses equipment that moves your body, including the RoboGolfPro® guided-swing trainer. Every client, or a parent or guardian for a junior, signs our liability waiver before their first session. The waiver is a separate agreement and remains in effect alongside these terms.
- Tell your coach about any injury, condition or limitation that could affect your training, and stop if anything hurts.
- Follow your coach's and our staff's safety instructions, and only swing when the bay is clear.
- Coaching at Sim Club is golf instruction. It is not medical, physical therapy or fitness advice. If you are unsure whether training is right for you, check with your doctor first.
In the Academy
- Equipment: Please bring your own clubs. Please treat our clubs, simulators, screens and trainers with care; you may be responsible for damage caused by misuse.
- Conduct: we want the Academy to be a calm, respectful place to work on your game. We may refuse or end a session, without a refund, for unsafe, abusive or disruptive behavior.
- Belongings: please keep your belongings with you. We are not responsible for items that are lost or left behind, though we will always try to reunite you with them.
- Recording: your coach may record video and take photos of your swing as part of your lesson. These stay in your private file, as described in our Privacy Policy, and are only used in our marketing with your permission.
Coaching and results
Our coaches will give you their best instruction, a clear plan, and honest feedback. Improvement depends on many things, including practice and physical ability, so we cannot guarantee any particular result, score, distance or handicap. Numbers from TrackMan and other tools are measurements to guide your coaching and may vary between sessions and devices.
The Sim Club app
- Your account: keep your sign-in details to yourself and tell us straight away if you think someone else has used your account.
- Your file: the app holds your journey, practice plans, recaps, session media and numbers. We may update, improve or change the app over time.
- Session media and notes: recordings, recaps and coaching materials are created by Sim Club for your coaching. We give you a personal, non-transferable right to view, download and keep them for your own use.
- Fair use: do not misuse the app or the website, try to access other people's information, or interfere with how they work.
The legal part
Our content. The Sim Club name, logo, website, app, photography, video and written content belong to Sim Club or its licensors. Please do not copy or reuse them without our permission.
Third-party services. Bookings and payments run on Mindbody, and our bays use TrackMan. When you use those services directly, their own terms also apply.
Disclaimers. Apart from the promises in these terms and any that the law does not allow us to exclude, our website and app are provided "as is," and we do not promise that they will always be available or error free.
Limitation of liability. To the fullest extent the law allows, Sim Club is not liable for indirect or consequential losses, and our total liability to you for any claim relating to these terms or our services is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law, including for gross negligence or willful misconduct.
Indemnity. You agree to cover any losses we suffer because you broke these terms or misused the facility or equipment, to the extent the law allows.
Governing law. These terms are governed by the laws of the State of California. Any dispute will be handled by the state and federal courts in Los Angeles County, California, and we will always try to resolve a concern with you directly first.
Changes. We may update these terms. If a change is material, we will update the date at the top of this page and let you know before it applies to future bookings. The terms in place when you booked apply to that booking.
The whole agreement. These terms, our Privacy Policy, your signed waiver, and the details shown when you book are the full agreement between you and Sim Club about our services. If any part is found unenforceable, the rest still applies.
Contact us
Sim Club LA
Sim Club Academy, 23961 Craftsman Rd, Unit J, Calabasas, CA 91302
info@simclub.com · (818) 312-5327
See also our Privacy Policy.